Vox Retail
100% automated speech analytics for retail chains, POS terminals, and service desks. Increase average ticket by 15% and eliminate lost demand — without mystery shoppers.
100%
POS terminals under control
24/7
Automated monitoring
2 months
Typical payback period
Are your service standards actually followed?
Mystery shoppers and supervisors can only check ~1% of real customer interactions.
−10–15% average ticket
Frontline staff forget to offer promotions, daily specials, and private-label upsells. Every missed recommendation is lost revenue.
Unfulfilled demand blind spot
You never know which products or services customers ask for when staff say “out of stock” without logging the request.
1–2% time coverage
Mystery shoppers cover only 1–2% of working hours while requiring high ongoing management and audit expenses.
Automated 24/7 speech analytics for every checkout
The full cycle — from audio at the counter to insights in your dashboard — takes minutes and requires zero effort from your staff.
Audio Capture
A microphone at the counter records the dialogue. A lightweight Windows background app never interrupts staff workflow.
Speech-to-Text
Accurate speech recognition tailored to your industry terminology, product names, and SKUs.
Checklist Analysis
Automated evaluation of every dialogue across 70+ corporate quality and sales parameters.
Executive Dashboard
Web dashboard with ratings, full transcripts, violation highlights, and missed upsell opportunities.
Analytics built for retail & service networks
Script Compliance Scoring
Every dialogue receives an objective 0–100 score against your corporate sales and service checklist.
Out-of-Stock & Lost Demand
Automatic detection and logging of requested products or services that were unavailable.
Conflict Detection
Instant flagging of profanity, aggression, and customer dissatisfaction with automatic dashboard escalation.
Promo & Private-Label Control
Verification of promotional offers, private-label alternatives, and daily recommendations on every ticket.
Speaker Diarization
Accurate separation of Customer and Staff speech even in noisy retail environments.
Easy integration and data security
Any Windows POS PC
Setup takes minutes. Compatible with your existing POS hardware — no equipment replacement needed.
Background Operation
Runs silently in the background with minimal resource usage and zero distraction for staff.
On-Premise or Cloud
Deploy fully offline inside your corporate network or on secure cloud servers — your choice.
Data Protection
100% compliance with data protection laws. Commercial secrets never leave your protected perimeter.
Monthly pricing per location
Billing unit: 1 location · 1 month
€125
per location / month
€95
per location / month
€88
per location / month
€77
per location / month
€66
per location / month